Can I cancel my online purchase?

Yes, as a consumer you always have a 14-day right of withdrawal.However, this does not apply to made-to-order items, specially made products and custom-made bamboo curtains.

If you regret the purchase:

Contact customer service.We send you a return label for smaller packages and arrange collection of larger orders by agreement with you.Important that you inform us of your order no.when you contact.


Is it possible to return my package even if I have opened it?

You can return your purchase as long as the item is in the same condition as when you received the package and it is within the 14 day right of return.THE ITEM MUST BE IN THE ORIGINAL PACKAGING AND FURNITURE MUST NOT HAVE BEEN UNPACKED AND ASSEMBLED

When will I get my money after I return my purchase?

We use the same payment method for returning your money as used for purchase.As soon as the item has been returned to our warehouse and approved, we will return your money - you will receive an e-mail with confirmation.We use ANYDAY as a payment solution.It can take up to 10 days from transfer until you can see the money in your account.

I am not satisfied with my purchase, what do I do?

If you are not satisfied with your purchase, please email us at info@northbynorth.com as soon as possible, remember to include your order no., justification and please attach pictures in the e-mail.


My furniture has mold/mildew, what do I do?

Due tolocal weather conditions, mold/mould can occur on furniture, even if you have pre-treated with Bamboo Shield or PROTOX.However, bamboo is very resistant and mold/mildew is therefore only superficial and cannot penetrate the wood.It is important that you regularly follow our maintenance guide, which you can find on the website.

What should I do with my bamboo furniture in winter?

We recommend that you place them in a dry place with good ventilation or place them outside under a cover.

If you don't have room to take all your garden furniture in during the winter, we recommend you like mine.covers them.It is important that the cover is loose so that air and circulation continue to enter the furniture.Remember to regularly remove water from your covers.

It is important that the furniture is washed well before you put it away/cover it, otherwise dirt/muck will develop into mold and fungus in the humid winter climate.

We offer specially suitable covers for most of our furniture.Our cover has an AeroCover membrane which is breathable and waterproof (thereby reducing the risk of moisture and fungus on the furniture)


Is bamboo a sustainable material?

Yes, bamboo is a sustainable material.Bamboo is seen as an almost inexhaustible resource with its rapid growth.The plants grow extremely quickly without the use of pesticides, artificial fertilizers or herbicides and recycle large amounts of CO2.They release 35% more oxygen into the environment than any other tree or plant in the world!

Are your products organic?

All our bamboo furniture is 100% organic.

Where does your bamboo come from?

All our bamboo comes from Vietnam, where the furniture is also produced by Vietnamese craftsmen who have extensive experience in working with bamboo.

Is bamboo a robust material?

Bamboo is an extremely hard material, which makes it very suitable for making furniture.In addition, it is very dimensionally stable, which makes it possible to develop some completely unique designs.

Does bamboo require maintenance?

Yes, bamboo is a natural material and therefore the furniture must be treated to keep it looking good and so that it can last for many years.See more under maintenance instructions on the website.



Why should I choose NorthbyNorth's hospitality furniture?

At NorthbyNorth we know that furniture in the hospitality industry must be robust, easy to move and easy to clean.

But it is also very important to show your customers that sustainability and quality furniture are a priority for you.



I need a different size of furniture than the ones I see in the catalogue, is it possible to have them specially made?

Yes, if you need a larger batch of custom made furniture, NorthbyNorth can make it to your specific measurements and requirements.Get in touch with us for further information.

I am interested in buying your hospitality furniture, who should I contact?

Email us at info@NorthbyNorth.com and we will help you.


I would like to buy a new cover for my sunbed, can I?

Of course you can.You can see all our covers under covers – extra covers on the website

Are the covers and cushions water-resistant?

Most of our covers and cushions are UV- and surface-treated in woven polyester, which makes it fade as little as possible, and is thereby water and dirt repellent.It always appears under the product how the fabric has been treated and what material it is made of.

Should I take my cushions inside when it rains?

Yes, we always recommend that or cover your furniture with one of our raincovers.

I want to order a sofa with a different color cover, can I do that?

Our furniture is delivered as standard with a white cover on the cushion.If you want a different colour, it can be bought under cover - extra cover

Is a cushion included in the price?

Yes definitely, we sell all our furniture including the cushion you see in the picture, the Mijas series also comes with back cushions incl.in the priceIn addition, decorative pillows are not included in the price.All cushions are supplied in white - if you want a different colour, it can be purchased separately.

Can I wash my cover?

Of course - wash it at max 30 degrees at max 800 revolutions and hang it up to dry.Does not tolerate tumble dryers.


Who is NorthbyNorth?

Danish company with over 12 years of production of sustainable Danish designed bamboo furniture

What is NorthbyNorth's goal?

NorthbyNorth will always strive to develop sustainable products of the highest quality, with a touch of Scandinavian style at fair prices.

Will the bamboo furniture go on sale:

No, we do not run sales and additional discounts on our bamboo furniture.In return, we offer fixed good prices all year round, see more under guarantee for fair prices.

Can I buy NorthByNorth furniture elsewhere:

No, we have no dealers or other expensive intermediaries.

Can I see the furniture somewhere?

In Denmark, we have our furniture on display in Hillerød, Københavnsvej 4.However, the furniture must be ordered online and cannot be ordered directly in the store.

In Spain we have a store and showroom in Fuengirol, Malaga.

How does NorthByNorth's bamboo furniture stand out from other bamboo furniture?

Is the furniture assembled when I receive it?

Most of our furniture must be assembled when you receive it.In order to leave as small a CO2 footprint on the environment as possible, we have chosen that most of our furniture comes flat packed.

How is the furniture assembled?

A 3 seater sofa consists of 4 large parts and 10 bamboo nails - bamboo hammer included with detailed description.All the furniture has been assembled in production and taken apart again.

Can you assemble the furniture alone: ​​

Yes, only for the large pieces of furniture such as the Daybed, we recommend that there are two people on it.


When can I expect my goods to be delivered?

Your shipment will be packed and sent 1-2 business days after ordering.In high season it can take 2-3 days.

How fast do you deliver?

We ship bamboo furniture 1-2 days after ordering from either our warehouse in Denmark or Spain.

Roller blinds are shipped twice a week and other interior products 2-5 business days after ordering.

However, does not apply to order items.See delivery time on the product.



How much does shipping cost?

The shipping price is calculated at check out.

We deliver to the entire EU - if you have problems buying online for a specific country, contact customer service info@northbynorth.com and we will help you.

Do I receive a tracking number on my order?

Yes, you will receive your tracking number via e-mail/SMS as soon as the warehouse has made your shipment ready.

How the delivery takes place:

The furniture is delivered on pallets by DSV.They are delivered to the curb and therefore not carried in or repositioned on a terrace/garden.Cardboard and pallets are not returned.Unfortunately, it is not possible to order delivery.

The product I am interested in is out of stock, when will it be back in stock?

Send an email to customer service at info@northbynorth.com and we'll help you

Is it possible to pre-order a product I want to make sure I get?

You are always welcome to write us an email about which product you would like to pre-order info@Northbynorth.com

When draw the money:

When your shipment is handed over from the warehouse to the transport company, your payment is deducted.For orders of made-to-order items, the money is deducted at the time of order.


Where can I buy your jars?

You can do that in the store in Hillerød, Københavnsvej 4.You can also contact Lotte@northbynorth.com if you want to buy and have it delivered.

You cannot order NorthByNorth jars online via the webshop but by contacting Lotte lotte@northbynorth.com

Are the jars frost-proof?

Yes, we use a very special mixture of clay, which makes our jars very robust to withstand all kinds of weather.In addition, the jars are fired twice at 1200 degrees, which makes them frost-proof and gives a completely unique finish.