TRADE TERMS

GENERAL INFORMATION

NORTHBYNORTH

CVR-NO.30 97 39 76

EMAIL: INFO@NORTHBYNORTH.COM

DELIVERY

SMALLER SHIPMENTS ARE SENT BY GLS TO THE NEAREST PARCEL SHOP. YOU WILL RECEIVE AN EMAIL WITH TRACKING WHEN THE ITEM IS SHIPPED.

FURNITURE IS SHIPPED WITH DVS. DSV DELIVERS ON ALL WEEKDAYS WITHIN NORMAL WORKING HOURS. WHEN THE GOODS ARE SHIPPED FROM OUR WAREHOUSE, YOU WILL RECEIVE A NOTICE VIA E-MAIL WITH A TRACKING NO. REMEMBER CHECK YOUR SPAM FILTER FOR TRACKING INFORMATION.

ON THE DELIVERY DAY YOU WILL RECEIVE AN SMS/E-MAIL NOTIFYING YOU OF A DELIVERY TIME WITH AN INTERVAL OF 2 HOURS. IF THERE ARE DELAYS DURING THE DAY, YOU WILL BE UPDATED CONTINUOUSLY VIA SMS/E-MAIL

IF YOU HAVE NOT ACCEPTED "DELIVERY WITHOUT AUTHORIZATION", IT IS IMPORTANT THAT YOU BE HOME TO RECEIVE YOUR DELIVERY. OTHERWISE YOU WILL BE CHARGED FEE FOR EXTRA DELIVERY.

PLEASE NOTE DELIVERY IS TO SPAIN AND FRANCE THERE MUST BE SOMEONE AT THE ADDRESS TO RECEIVE AND SIGN SHIPPING PAPERS. YOU WILL BE CONTACTED PER TELEPHONE BEFORE DELIVERY

PLEASE NOTE THAT WE DELIVER YOUR FURNITURE ON PALLETS THAT ARE PLACED BY THE CURB. THEREFORE, WE NOT CARRY YOUR FURNITURE IN, AND WE DO NOT TAKE CARDBOARD AND PALLET RETURNS. SORRY, IT IS NOT POSSIBLE TO ORDER DELIVERY.

THERE MAY BE AREAS (SUMMER HOUSE AREAS, ETC.) WHERE DSV CANNOT DELIVER ON PALLET DIRECTLY TO THE ADDRESS. IN THAT CASE YOU WILL BE CONTACTED FOR AN ALTERNATIVE SOLUTION.

IF YOUR DELIVERY DOES NOT ARRIVE OR IS DELAYED, PLEASE CONTACT NORTHBYNORTH CUSTOMER SERVICE BY PHONE OR EMAIL AND DO NOT CONTACT OUR DISTRIBUTOR DIRECTLY.

IF YOU DO NOT WANT TO RECEIVE YOUR DELIVERY AS SOON AS POSSIBLE, YOU CAN ADD A REQUEST FOR A DELIVERY DATE UNDER "REMARKS" WHEN YOU PLACE YOUR ORDER.

 

WE SUPPLY:

DENMARK WITHIN 1-2 WEEKDAYS

SWEDEN  WITHIN 3-5 WEEKDAYS

SPAIN WITHIN 2-5 WEEKDAYS

REST OF EUROPE WITHIN 5-7 WORKING DAYS.

THE DELIVERY TIME IS INDICATIVE AND WE MAKE RESERVES FOR UNEXPECTED EVENTS WHICH MAY EXTEND DELIVERY SUCH AS HOLIDAYS, BUSY TIMES, WEATHER CONDITIONS, ETC.

 

TRACKING

WHEN THE GOODS ARE SHIPPED FROM OUR WAREHOUSE YOU WILL RECEIVE A MESSAGE BY EMAIL WITH A TRACKING NO.

ON THE DAY OF DELIVERY YOU WILL RECEIVE AN SMS/E-MAIL NOTIFYING YOU OF A DELIVERY TIME, WITH AN INTERVAL OF 2 HOURS. IF THERE ARE DELAYS DURING THE DAY, YOU WILL BE UPDATED CONTINUOUSLY VIA SMS/E-MAIL

 

FAILED DELIVERY

IF YOU ARE NOT HOME AND THE SHIPMENT IS TAKEN BACK TO THE STORAGE HOTEL, IT COSTS THE SHIPPING FEE FOR EXTRA DELIVERY.

DKK FEE 750,-/ EUR 100

 

PRICE CHANGES

 

WE RESERVE THE RIGHT TO MAKE PRICE ADJUSTMENTS. THE PRICE ADJUSTMENTS DO NOT AFFECT ORDERS FOR WHICH YOU HAVE ALREADY RECEIVED AN ORDER CONFIRMATION.

 

RIGHT OF COMPLAINT

WITHOUT 14 DAYS AFTER RECEIVING YOUR GOODS YOU MUST INFORM US IF THERE IS DAMAGE OR MISSING ONE OR MORE OF THE GOODS. THIS IS DONE AT INFO@NORTHBYNORTH.COM - IMPORTANT YOU STATE YOUR ORDER NO./INVOICE NO. IN THAT CONNECTION

NORTHBYNORTH PROVIDES A 2-YEAR RIGHT OF CLAIM IN ACCORDANCE WITH THE SALES ACT, INCLUDING MANUFACTURING AND MATERIAL DEFECTS OBSERVED DURING THE NORMAL USE OF THE GOODS. THE COURT OF COMPLAINTS DOES NOT COVER FAULTS, DAMAGES OR WEAR, DIRECTLY OR INDIRECTLY AS A RESULT OF MISUSE, POOR MAINTENANCE, VIOLENCE OR UNAUTHORIZED INTERVENTIONS. COMPLAINTS ABOUT ERRORS AND DEFECTS WHICH SHOULD BE DISCOVERED BY USUAL EXAMINATION OF THE ITEM MUST BE NOTIFIED TO NORTHBYNORTH WITHIN A REASONABLE TIME. THE ITEM CAN SUBSEQUENTLY BE RETURNED FOR REPAIR, EXCHANGE OR, AFTER AGREEMENT, POSSIBLY CREDIT.

IN CONNECTION WITH COMPLAINT CASES, NORTHBYNORTH WILL PAY RETURN COSTS TO A REASONABLE EXTENT.

COMPLAINTS ARE NOT ACCEPTED ON FURNITURE AND JARS.COSMETIC DEVIATIONS AND THE INFLUENCES OF NATURE

ALL INQUIRIES REGARDING COMPLAINTS SHOULD BE DIRECTED TO CUSTOMER SERVICE BY EMAIL: INFO@NORTHBYNORTH.COM

RIGHT OF CANCELLATION/RETURN

AS A CONSUMER, YOU HAVE A 14 DAY RIGHT OF WITHDRAWAL WHEN YOU SHOP WITH US.

THE WITHDRAWAL PERIOD EXPIRES 14 DAYS AFTER THE DAY YOU HAVE RECEIVED YOUR ITEM.

YOU MUST NOTIFY US WITHIN 14 DAYS OF RECEIPT THAT YOU WISH TO CANCEL YOUR PURCHASE. THE NOTICE MUST BE GIVEN PER EMAIL AT INFO@NORTHBYNORTH.COM. IN THE NOTICE, YOU MUST MAKE US CLEARLY ATTENTION THAT YOU WISH TO EXERCISE YOUR RIGHT OF WITHDRAWAL. YOU CAN ALSO CHOOSE TO USE OUR STANDARD WITHDRAWAL FORM AND SEND A RETURN.

STANDARD WITHDRAWAL FORM: 

HTTPS://WWW.RETSINFORMATION.DK/FORMS/R0710.ASPX?ID=160666#BIL3

YOU CANNOT REMEDY BY JUST REFUSING RECEIPT OF THE ITEM. IF YOU REFUSE TO RECEIVE THE ITEM, WE RESERVE THE RIGHT TO DEDUCT ALL COSTS OF PACKAGING, SHIPPING AND RETURN TO STOCK FROM YOUR ORDER.

YOU LOSE YOUR RIGHT OF WITHDRAWAL FOR CUSTOM ORDERS OF BOTH FURNITURE AND CURTAINS.

WE ARE HAPPY TO SEND A RETURN LABEL FOR SMALLER SHIPMENTS AND ARRANGE PICKUP FOR LARGER ORDERS. JUST CONTACT CUSTOMER SERVICE AND WE'LL TAKE CARE OF IT. ALWAYS STATE YOUR ORDER NO.

BUYER ASSUMES ALL COSTS OF RETURNS.

 

THE CONDITION OF THE ITEM WHEN YOU SEND IT RETURN

THE ITEM MUST BE IN THE ORIGINAL PACKAGING AND FURNITURE MUST NOT HAVE BEEN UNPACKED AND ASSEMBLED. PACKAGING ON OUR CILLOWS MUST NOT HAVE BEEN BROKEN. IF THE ITEM DOES NOT COMPLY WITH THE ABOVE THEN WE CONSIDER THE ITEM AS USED AND THEREFORE CANNOT BE RETURNED.

THE ITEM SHOULD ALWAYS BE RETURNED IN THE ORIGINAL PACKAGING.

 

REFUND OF PURCHASE AMOUNT

WE USE THE SAME METHOD OF PAYMENT TO RETURN YOUR MONEY AS USED FOR THE PURCHASE. WE WILL RETURN THE MONEY AS SOON AS THE ITEM IS RECEIVED RETURN AT OUR WAREHOUSE AND APPROVED. IT MAY TAKE UP TO 5 BANKING DAYS FROM TRANSFER TO THEY APPEARING IN YOUR ACCOUNT.

PAYMENT

NORTHBYNORTH ACCEPTS PAYMENT BY CREDIT CARD, VISA, MASTERCARD, MOBILEPAY, ANYDAY AND APPELPAY ONLINE. PAYMENT WILL BE WITHDRAWED FROM YOUR ACCOUNT WHEN THE ITEM IS SHIPPED UNLESS THEY ARE SPECIAL-ORDERED ROLLER CURTAINS AND FURNITURE. IF YOU ORDER DELIVERY FOR A LATER TIME WHICH EXCEEDS OUR NORMAL DISPATCH TIME, WE WITHDRAW THE MONEY IMMEDIATELY - THIS IS CALLED RESERVING THE GOODS FOR LATER DELIVERY.

WHEN YOU CHOOSE TO PAY WITH ANYDAY, THE FIRST PAYMENT WILL BE WITHDRAWED WHEN THE ITEM IS SHIPPED. THEN YOU WILL PAY YOUR MONTHLY BENEFIT ON THE LAST DAY OF EVERY DAY FROM THE NEXT MONTH AND FOR THREE MONTHS. NO FEES OR INTEREST ARE CHARGED ON YOUR PURCHASE AS LONG AS YOU PAY ON TIME. IF YOU RETURN YOUR PURCHASE, THE AGREEMENT WITH ANYDAY WILL AUTOMATICALLY TERMINATE.

ALL AMOUNTS ARE IN DANISH KRONER AND INCLUDE VAT.

NORTHBYNORTH ENCRYPTS ALL YOUR CARD INFORMATION WITH THE SO-CALLED SSL (SECURE SOCKET LAYER) PROTOCOL. THIS MEANS THAT AN ENTANGER CANNOT READ YOUR CARD NUMBER OR OTHER INFORMATION DURING THE TRANSACTION WITH PBS.

.